our policies

Gathering of Goods sells a combination of ready to ship and custom made clothing as well as other items. Premade items ship as soon as possible upon receiving your payment; custom orders will be handmade, and production time varies. Contact us for our current make time to create your custom order. Usually that will be anywhere from 2-4 weeks, but varies depending on the time of year. It can be longer around major holidays. We always try to accommodate if possible.


Payment

Payment is currently PayPal exclusive. This means you can pay with a PayPal account ~or~ ANY major credit card. We will consider personal checks, but your item will not be shipped(ready-made) or processed(custom or made-to-measure) until the check clears.

Shipping

We ship most items USPS Priority Mail. Our smaller items (under 16 oz.) can now ship First Class, with the option to upgrade to Priority if you desire. If you would like a Priority item to ship First Class for a lower cost, please contact us. We gladly ship to international and overseas destinations. However, customers outside the United States are responsible for foreign duties and taxes.

Refunds & Exchanges

We do not take returns, or make exchanges. We do not issue refunds, except before shipment, as in the case of the customer being unable to get measurements. This is because most of our garments are custom made to your specifications, and are uniquely you.

If no measurements (for Made To Measure) or Fabric choices (for Made to Measure or Custom) are provided within 7 business days of the order being placed OR 10 business days before your need-by date, and we are unable to make the garment for you, we will cancel the order.

Frequently asked questions

How do I order custom?

Custom orders are made according to your measurements. See each listing for the measurements we need to make the garment for you.

How soon will a 'In Stock' item ship?

Items marked 'In Stock', 'Ready To Ship', or 'Ready Made' will usually ship the next business day. If you order before 11:00 am Eastern Time, your order can ship that day. Contact us if you need to know when your item will ship.

How long will it take for my custom garment to ship?

It depends not only on how long the garment takes to make, but also how many other orders we are currently processing. If you need your order for a special occasion, please contact us with as specific of a date as possible and we will let you know if we are able to fit you in our sewing schedule.

When will my In Stock item ship if my order includes a Custom item?

Unless you request otherwise, your In Stock item will wait until we can complete your Custom item.

How see-through are your nightgowns?

While our nightgowns are not made with an especially thin fabric, white fabric always has a certain 'shadow' problem. If you need a gown with no see-through at all, please choose a darker color, a print, or a flannel.